Cookie Policy

# Cookie Policy Last updated: [insert date] This Cookie Policy explains how FTOS, FTOS Studio and FitnessTrainerOS use cookies and similar technologies on this website. In this policy, “we”, “us” and “our” means PTD Ninja Ltd trading as FTOS, FTOS Studio and FitnessTrainerOS. Company details: PTD Ninja Ltd Company number: [insert company number] Registered office: [insert registered office address] Contact email: [insert contact email] Website: [insert website domain] ## 1. What are cookies? Cookies are small text files placed on your device when you visit a website. They help websites work properly, remember certain choices, understand how people use the site, and in some cases support marketing or analytics. Similar technologies may include local storage, session storage, pixels, tags or scripts that store or access information on your device. ## 2. How we use cookies We use cookies and similar technologies to: * make the website work correctly * remember your cookie preferences * support enquiry forms and basic site functionality * improve the website experience * understand how visitors use the site * support marketing or advertising activity where enabled * support the public AI chat or interactive site features where applicable We do not use optional analytics, marketing or preference cookies unless you have agreed to them through our cookie banner or cookie preferences tool. ## 3. Types of cookies we use ### Strictly necessary cookies These cookies are required for the website to work. They may be used for security, page loading, form submission, cookie consent storage, fraud prevention or basic website operation. These cookies cannot be switched off through our cookie banner because the website needs them to function. Examples may include: * cookie consent preference storage * security/session cookies * essential form or website functionality * basic technical cookies needed to load and protect the site ### Analytics cookies Analytics cookies help us understand how people use the website. For example, they may tell us which pages are visited, how long people stay on the site, and whether visitors find the information useful. We only use analytics cookies if you accept them. If analytics tools are added to the site, they may process information such as: * pages visited * approximate location * device and browser type * referral source * time spent on pages * interaction data ### Marketing cookies Marketing cookies may be used to support advertising, retargeting, campaign measurement or similar promotional activity. We only use marketing cookies if you accept them. If marketing tools are added to the site, they may process information such as: * advertising interaction data * campaign source data * page visits * interest in specific services * conversion or enquiry tracking ### Preference cookies Preference cookies help the website remember choices you have made, such as cookie settings, display preferences or other site options. We only use non-essential preference cookies if you accept them. ## 4. Public AI chat and cookies The website may include an AI chat feature to help visitors ask questions about FTOS Studio, FitnessTrainerOS, FTOS Custom Branded, our services and enquiry process. The AI chat may process information you choose to type into it. You should not submit confidential, sensitive, financial, medical or highly personal information through the public AI chat. If the AI chat uses cookies, local storage or similar technologies for essential operation, those may be treated as strictly necessary. If it uses storage for analytics, tracking or personalisation, those will follow your cookie preferences. ## 5. Enquiry forms and cookies Our enquiry forms may use cookies or similar technologies to support form submission, spam prevention, source tracking or basic functionality. If we use optional tracking to understand where enquiries came from, this will only be used where your cookie preferences allow it. ## 6. Third-party cookies Some services used on the website may set their own cookies or similar technologies. These may include tools for: * website hosting * forms * analytics * marketing * AI chat * security * embedded content * payment or proposal tools, where applicable We do not control every cookie set by third parties, but we aim to only use reputable providers and to control optional cookies through our consent system where practical. ## 7. Managing your cookie choices When you first visit the website, you may see a cookie banner. You can choose to: * accept all cookies * reject non-essential cookies * manage your preferences You can change your preferences later by clicking the “Cookie Preferences” link in the website footer or cookie settings area. If you clear your browser cookies or use another device, you may need to set your preferences again. ## 8. Blocking cookies in your browser You can also manage or block cookies through your browser settings. If you block all cookies, some parts of the website may not work correctly. ## 9. Changes to this Cookie Policy We may update this Cookie Policy from time to time if our website, tools, cookies or legal obligations change. When we update this policy, we will change the “Last updated” date at the top of this page. ## 10. Contact us If you have any questions about this Cookie Policy or how we use cookies, contact us at: support@ftosstudio.com