Terms of Service

# Terms of Service Last updated: [insert date] These Terms of Service explain the rules for using this website and engaging with FTOS, FTOS Studio and FitnessTrainerOS. In these terms, “we”, “us” and “our” means PTD Ninja Ltd trading as FTOS, FTOS Studio and FitnessTrainerOS. Company details: PTD Ninja Ltd Company number: [insert company number] Registered office: [insert registered office address] Contact email: [insert contact email] Website: [insert website domain] By using this website, submitting an enquiry, using the public AI chat or engaging with our services, you agree to these Terms of Service. ## 1. About FTOS FTOS is a business technology brand operated by PTD Ninja Ltd. FTOS Studio provides custom software, systems, portals, CRMs, automations, dashboards and AI-assisted business tools for service-based businesses. FitnessTrainerOS is a platform for fitness professionals, coaching businesses and fitness brands. Some FitnessTrainerOS products or features may be marked as coming soon. FTOS Custom Branded is a custom branded platform option for businesses that want a more bespoke version of the FTOS ecosystem. Some Custom Branded services may be marked as coming soon. ## 2. Website use You may use this website for lawful business and informational purposes only. You must not: * use the website for unlawful purposes * attempt to gain unauthorised access to our systems * interfere with website security or operation * copy, scrape or misuse website content * upload malicious code * submit false, misleading or harmful information * use the website to harass, abuse or impersonate others * misuse the public AI chat, forms or enquiry systems We may restrict or block access if we believe the website is being misused. ## 3. Website information The information on this website is provided for general information only. We aim to keep the website accurate and up to date, but we do not guarantee that all content is complete, current or suitable for your specific business. Nothing on the website is a binding offer unless confirmed in a written proposal, agreement or service contract. ## 4. Coming soon products and pages Some products, services, features or resources may be marked as “Coming Soon”. Coming soon pages are for information and enquiry purposes only. They do not guarantee: * a launch date * final pricing * final features * availability * acceptance into any early access programme * suitability for your business We may change, delay, withdraw or amend coming soon products or features at any time. ## 5. Enquiries Submitting an enquiry does not create a client relationship or guarantee that we will provide services. After receiving an enquiry, we may: * contact you for more information * assess whether we can help * suggest a suitable service * provide an estimate, quote or proposal * decline the enquiry if it is not a fit We are not obliged to accept every enquiry. ## 6. Proposals and project agreements For FTOS Studio or custom work, the scope, deliverables, fees, payment terms, timeline and responsibilities will be set out in a separate written proposal, service agreement, statement of work or contract. If there is a conflict between these website terms and a signed project agreement, the signed project agreement will usually take priority for that specific project. ## 7. Pricing Unless stated otherwise, prices shown on the website are indicative only and may be subject to VAT. FTOS Studio projects are usually quoted individually based on scope, complexity, integrations, design requirements, support needs and timeline. FitnessTrainerOS and FTOS Custom Branded pricing may be shown for guidance, application or early access purposes, but final availability and pricing may change before launch. We reserve the right to change pricing at any time. ## 8. Payment terms Payment terms for services will be confirmed in the relevant invoice, proposal, service agreement or statement of work. Unless otherwise agreed in writing: * fees must be paid by the due date stated on the invoice * work may not begin until the required payment has been received * late payment may delay delivery * unpaid invoices may result in paused work, suspended access or cancellation of services ## 9. Refunds and cancellations Refunds, cancellations and project pauses are handled according to the relevant proposal, service agreement or statement of work. For custom software, design, setup, strategy, consulting, automation or build work, fees are generally non-refundable once work has started, unless we agree otherwise in writing or the law requires otherwise. If you cancel a project after work has started, you may still be responsible for work completed, committed costs, third-party costs and any agreed cancellation fees. ## 10. Client responsibilities If you become a client, you are responsible for: * providing accurate information * giving timely feedback * providing required access, assets, branding and content * reviewing deliverables * checking that workflows, copy and systems are suitable for your business * ensuring your own legal, compliance, tax and regulatory obligations are met * paying invoices on time * using delivered systems properly Delays in providing information, access or feedback may affect project timelines. ## 11. Third-party platforms and tools Our services may involve third-party platforms, tools or providers. These may include: * website platforms * hosting providers * no-code or low-code platforms * AI providers * automation tools * CRM tools * payment providers * email providers * analytics tools * scheduling tools * project management tools * cloud storage tools You are responsible for any third-party accounts, subscriptions, usage fees, platform terms, security settings and ongoing costs unless we agree otherwise in writing. We are not responsible for outages, pricing changes, restrictions, errors, data loss or changes caused by third-party providers. ## 12. AI-assisted systems and content Some services or website features may use AI-assisted tools. AI output may be useful, but it can also be inaccurate, incomplete or unsuitable without human review. You are responsible for reviewing and approving any AI-assisted content, workflow, response, recommendation, automation or output before relying on it. We do not guarantee that AI-assisted tools will be error-free, uninterrupted or suitable for every use case. ## 13. Public AI chat The website may include a public AI chat to answer questions about FTOS Studio, FitnessTrainerOS, FTOS Custom Branded, our services and the enquiry process. The public AI chat is for general information only. You should not submit confidential, sensitive, financial, medical, legal or highly personal information through the public AI chat. AI chat responses are not professional advice and should not be treated as a final recommendation, quote, agreement or commitment. ## 14. Intellectual property All website content, branding, copy, designs, visuals, software concepts, frameworks, documents, systems, workflows and materials on this website belong to us or our licensors unless stated otherwise. You may view the website for normal business enquiry and information purposes. You must not copy, reproduce, modify, sell, distribute, scrape, reverse engineer or reuse our content, branding, frameworks or materials without written permission. ## 15. Project intellectual property Ownership and usage rights for custom project work will be set out in the relevant proposal, service agreement or statement of work. Unless otherwise agreed in writing: * we retain ownership of our pre-existing tools, methods, templates, frameworks, systems, processes and know-how * you may receive usage rights to the final agreed deliverables once all fees are paid * third-party platforms, code, libraries, tools or services remain subject to their own terms * unpaid work remains our property and may not be used until paid for ## 16. Confidentiality If you share business information with us as part of an enquiry or project, we will treat it with reasonable care. Both parties may need to keep confidential information private, especially during custom projects. Specific confidentiality obligations may be set out in a separate agreement. ## 17. Results and suitability We aim to provide practical, high-quality services, but we do not guarantee specific commercial outcomes, revenue increases, cost savings, traffic levels, enquiry volumes or business results. Your results may depend on factors outside our control, including your offer, market, pricing, implementation, team, operations, customer demand and third-party platforms. You are responsible for deciding whether our services are suitable for your business. ## 18. Availability and changes We may update, change, pause or remove website content, pages, services, features, pricing or availability at any time. We do not guarantee that the website, AI chat, enquiry forms or any digital service will always be available, uninterrupted or error-free. ## 19. Limitation of liability Nothing in these terms limits liability where it would be unlawful to do so. To the maximum extent permitted by law, we are not liable for: * indirect or consequential loss * loss of profit * loss of revenue * loss of business opportunity * loss of goodwill * loss of data caused by third-party systems * interruption caused by third-party tools * decisions made based on general website or AI chat information Our total liability for any claim relating to paid services will be limited to the amount paid by you for the relevant service, unless a separate written agreement says otherwise or the law requires otherwise. ## 20. Indemnity You agree to indemnify us against reasonable losses, claims, damages, costs or expenses arising from your misuse of the website, breach of these terms, unlawful activity, or misuse of materials, systems or deliverables. ## 21. Privacy and cookies Use of the website is also governed by our Privacy Policy and Cookie Policy. Please read those documents to understand how we collect, use and protect personal information and how cookies are used. ## 22. Links to other websites The website may include links to third-party websites, tools or platforms. We are not responsible for third-party content, privacy practices, security, availability or terms. You access third-party sites at your own risk. ## 23. Changes to these terms We may update these Terms of Service from time to time. When we update them, we will change the “Last updated” date at the top of this page. Your continued use of the website after changes are published means you accept the updated terms. ## 24. Governing law These terms are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over disputes relating to these terms, unless the law requires otherwise. ## 25. Contact us If you have any questions about these Terms of Service, contact us at: support@ftosstudio.com ## 26. FTOS Coaching subscription FTOS Coaching is a membership subscription provided by FTOS Studio Ltd trading as FTOS Coaching. ### Free trial * FTOS Coaching includes a 42-day (six-week) free trial. * Payment card details are required before the trial begins. * No subscription payment is collected at the beginning of the trial. * The trial starts when you complete your registration. * You receive access to the app after successful registration. ### Cancelling during the trial * You can cancel during the trial through the FTOS Coaching app by going to Settings, then Subscription and Billing, and following the cancellation instructions. * Cancellation during the trial ends your access immediately. * If you cancel before the trial expires, the first £7.99 payment will not be collected. ### 12-month minimum paid term * If you do not cancel before the trial expires, a 12-month minimum paid term begins automatically. * You agree to pay £7.99 per month for 12 months. * The minimum paid commitment is 12 monthly payments of £7.99, totalling £95.88. * The 12-month minimum term consists of 12 monthly payments and is separate from the free-trial period. * The standard cancellation option is not available during the 12-month minimum paid term. * Monthly payments remain due throughout the minimum term, subject to applicable law, your statutory consumer rights and any early-termination rights expressly included in this contract. ### After the minimum term * After the twelfth monthly payment, the subscription continues on a rolling monthly basis at £7.99 per month. * Once the minimum term is complete, you can cancel future monthly renewals through the app. * Cancellation after the minimum term applies to future renewal payments only. ### Payments * Payments already collected are non-refundable except where required by law or under your statutory consumer rights. * Cancelling or stopping a payment method does not by itself remove contractual payment obligations that have already arisen. * FTOS Coaching may suspend access where an agreed payment fails, subject to these terms and applicable law. ### Service scope * The service does not include one-to-one personal training unless separately agreed. * AI guidance and AI form feedback do not provide medical diagnosis or replace professional healthcare advice. ### Contact * To contact FTOS Coaching regarding billing, cancellation, accessibility needs, complaints or exceptional circumstances, email support@ftosstudio.com.